Family Health Network Privacy Policy The Family Health Network, Inc., (“we” or “Family Health Network”) Privacy Policy informs you about how we handle your personal information. This Privacy Policy applies to all of the software, products, services and websites offered by Family Health Network or its subsidiaries or affiliated companies, including but not limited to: //www.Family Health (the “Services”). We reserve the right to change this Privacy Policy, or any other policy or practice, at any time. Your use, or continued use, of the Services will be conclusively deemed acceptance of this Privacy Policy and any changes or modifications to this Privacy Policy, respectively. Family Health Network permits an individual to authorize a third party (a “Personal Representative”) to use the Service on behalf of the individual. If you are a Personal Representative, (i) all references to “You” or “Your” in this Agreement also includes both you and the individual you represent and (ii) your use, or continued use, of the Services will be conclusively deemed acceptance of this Privacy Policy on behalf of the individual you represent. Personal information we collect Information we collect from visitors Users of our Services can access certain portions of the Services without disclosing any personally identifiable information. We do track information provided to us by your browser, including the Service you came from (known as the referring URL), the type of browser you use, the time and date of access, and other information that does not personally identify you. In addition, we gather information about you that is automatically collected by our servers, such as your IP address and domain name. Family Health Network may use such information to individually customize its offerings and presentations if you submit your personal information. Information we collect when you register or sign-up for services. If you sign up for a particular Service we may collect personally identifiable information such as contact information (e.g., name, address, telephone number and e-mail address), demographic information (e.g., zip code, organization and/or role), billing information (e.g., credit or debit card numbers), or sensitive information (e.g., social security number, healthcare information). Our site registration systems require you to give us certain contact information such as your name and e-mail address, and demographic information such as a ZIP code, organization and/or role. Your contact information is used to contact you when necessary. You may choose opt-out of receiving certain communications (see the choice/opt-out section below). Information from outside sources We may also collect information about physicians or other health care professionals who register for services on our Service from other sources in order to verify their licensure status and identity. In some cases, we ask customers for information after they register, such as credit card information. Where necessary (for example, to process an order for a purchase), our Services may contact financial or credit organizations to confirm customer credit card information. Other information • We also collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, and the like. • We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services or information or to resolve complaints or concerns. Use of cookies and other tracking systems Cookies, log files, and pixel-tags (Web beacons) are technologies used by the Services to identify a user as the user moves through our Services. Your browser allows us to place some information (session based IDs and/or persistent cookies) on your computer's hard drive that identifies the computer you are using. We may use cookies to personalize our Services and to track your usage across other Family Health Network Services. Your Web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to you. If your browser is set to reject cookies, Services that are cookie-enabled will not recognize you when you return to the Service, and some Service functionality may be lost. The Help section of your browser will tell you how to prevent your browser from accepting cookies. On occasion, we contract with third parties to place cookies on your computer's hard drive. These third parties have entered into an agreement with us that requires them to observe our Privacy Policy. Although cookies do not normally contain personally identifiable information, if you have provided us information about you, we may associate your registration information with cookies or other tracking utilities our Service places on your computer's hard drive. Associating a cookie with your registration data allows us to offer increased personalization and functionality. Without cookies, this functionality would not be possible. Some of our business partners may use cookies on our sites (for example, links to business partners). We do not want our business partners to use cookies to track our customers' activities once they leave our sites. However, we may not have total control over how our business partners may use cookies on our Services. If you become aware that a Family Health Network business partner is placing an unwanted cookie on your hard drive, please contact our Privacy Officer to assist us in resolving the problem. In addition, we may use other tracking systems like pixel-tags. Pixel tags, sometimes called Web beacons, are similar in function to a cookie. But because of their insignificant size, it is not visible; though, they are used to pass certain information to our servers to personalize our Services and to track your usage across other Family Health Network Services. In addition, we may also use pixel tags in our HTML based e-mails. How we use the information Aggregate Data We gather aggregate data about visitors to our Services for product and service development and improvement activities. We also use it for market analysis. We may provide information from our Services in aggregate form, with identifying information removed, to third parties. When aggregate health information is provided, we pool it from many individual records and strip it of any data that could be used to identify an individual before it is used. Operations We use personal information to (a) verify that only authorized users are accessing the respective services; (b) operate and deliver our Service and services; (c) manage your account; (d) process payments; (e) contact you; and (f) to communicate helpful tips and advice during your use of our service. We may also personalize our Service or services based on your interests. For example, you may see different articles in different places on our Service based on information you have shared with us, or information we have gained by reviewing your previous visits, or information we may have gained from your interactions with a third party that shares information with us. Sharing with Personal Representatives and Healthcare Providers Your information will be shared with your Personal Representatives and healthcare providers selected by you. Family Health Network is not responsible for verifying the authority of any Personal Representatives or healthcare providers. If you grant access to your information to healthcare providers or Personal Representatives, you understand that these other individuals can access your information, store a copy of it, use it for other purposes or disclose it to third parties. Family Health Network is not responsible for the use of your information by Personal Representatives or your healthcare providers. Third parties In addition to aggregate information (discussed previously), we may share some kinds of personal information with third parties as described below. • Companies and people who work for us: We contract with other companies and individuals to help us provide services. For example, we may host some of our Services on another company's computers, hire technical consultants to maintain our Web-based health sites, or work with companies to remove repetitive information from customer lists, analyze data, provide marketing assistance, and provide customer service. In addition, we may validate your identity and other information against available databases. In order to perform their jobs, these other companies may have limited access to some of the personal information we maintain about our users. Other companies may collect information on our behalf through their sites. This occasionally incorporates the use of frames on the site that will not show the URL you are visiting in the browser address window. We require that such companies not use your information for any purpose other than fulfilling their responsibilities to us. We also require that such companies keep your personal information confidential and to comply with applicable laws. Family Health Network cannot, however, guarantee that any third party will maintain the privacy of your information. • Promotional and informational offers: Sometimes we send offers to selected groups of customers. To accomplish this we may use third parties working on behalf of Family Health Network. We provide a variety of mechanisms for you to tell us you do not want to receive such promotional - informational offers. For example, we may provide an opt-in box for customers to receive information that is sent by a third-party fulfillment house, and we make clear that, by opting in, you are submitting your data to a third-party. You can elect not to receive promotional or informational material from us by following the instructions to opt-out as mentioned or included in each of our programs we send to you. • Business transfers: If we transfer a business unit (such as a subsidiary) or an asset (such as a Service) to another company, we will require it to honor the terms of this Privacy Policy. • Legal requirements: We may be obligated to cooperate with various law enforcement inquiries. Family Health Network reserves the right to share or transfer your information to comply with a legal requirement, disclose any activities or information about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, for the administration of justice, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability. We may release information if, in our judgment the release may be necessary to prevent the death or serious injury of an individual. Protection of information Our commitment to security We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. General policies We have implemented technology and security policies, rules, and other measures to protect the personal data that we have under our control from unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. We also protect your information by requiring that all our employees and others who have access to or are associated with the processing of your data respect your confidentiality. Family Health Network uses security methods to determine the identity of each registered user, so that appropriate rights and restrictions can be enforced for that user. Reliable verification of user identity is called authentication. Family Health Network uses both passwords and usernames to authenticate users. Users are responsible for maintaining their own passwords. Storage of health information Personally identifiable health information you share with us is stored on our database servers at Family Health Network data centers (in whatever country they may be located) or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy. We have a firewall and other technology to prevent individuals from accessing information without authorization. Data centers are designed to be physically secure and protected from unauthorized access by unauthorized persons. Information in our data centers is backed up routinely, in order to aid in the recovery of information in the event of accidental damage of information or due to a natural disaster. The backup media is stored in a physically secure storage facility. Your privacy choices Opt-out In the registration form you complete when registering for our services, you may have an opportunity to elect to receive recurring informational/promotional e-mail from us. Our email correspondence will include instructions on how to update certain personal information and how to unsubscribe from our emails. Please follow the instructions in the emails to opt-out of an email. We will unsubscribe you from that newsletter or other programs within ten business days. You can always contact us in order to change your preferences with respect to marketing contacts by e-mailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. or if available, by logging into your account to update your information. Updating your personal information and contacting Family Health Network You control your account and who has access to it. You can review and update your account information. You can modify, add, or delete certain personal information, such as your mailing address and email, by accessing your account through the Site. If you close your account, Family Health Network will no longer provide access to your personal health information, except as required by applicable laws, rules or regulations. Requesting a Summary of Information At any time, you may contact us via e-mail to request a summary of any personal information retained by us about you. In the event we receive such a request, we may you to go through a process to confirm or verify your identity. Children's policy We are committed to protecting the privacy of children. We do not collect personally identifiable information from any person we actually know is a child under the age of 13. A parent or guardian, however, may out Services to input personal information for a minor. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. Notice for California Users Under California Civil Code Section 1789.3, California Site users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210. Family Health Network Inc. Privacy Policy updated October, 2010. If you have any questions about out privacy policy, you can contact our privacy officer at: This email address is being protected from spambots. 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